Privacy Policy
At Authentic Rinjani, your privacy is important to us. This Privacy Policy has been created to help those who are concerned about how their Personally Identifiable Information (PII) is collected and used online. PII, as described in privacy laws and information security standards, refers to information that can be used—alone or in combination with other data—to identify, contact, or locate an individual.
Please read this Privacy Policy carefully to understand how Authentic Rinjani collects, uses, protects, or otherwise handles your Personally Identifiable Information when you visit or interact with our website.
What Personal Information Do We Collect?
When you visit the Authentic Rinjani website, blog, or use our booking services, we may collect certain personal information to enhance your experience and provide better service.
When ordering or registering on our site, as appropriate, you may be asked to enter the following details:
Your full name
Email address
Mailing or billing address
Phone number
Credit or debit card information (for booking and payment purposes)
Passport details (only if required for permit processing)
Other relevant information to support your booking or inquiries
This information helps us process your booking, personalize your experience, improve customer service, and ensure your safety and comfort during your Mount Rinjani trekking adventure.
When Do We Collect Information?
We collect personal information from you when you interact with our website in any of the following ways:
Place an order for a trekking package or related service
Subscribe to our newsletter to receive updates, tips, or promotions
Fill out a form, such as a booking inquiry or contact request
Use Live Chat to ask questions or request assistance
Open a support ticket for help with bookings or technical issues
Enter information on our site, such as during registration or checkout
Provide feedback on our services, packages, or your trekking experience
This helps us better serve you and improve the quality of our tours and customer support.
How Do We Use Your Information?
We may use the information we collect from you when you register, make a booking, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use other features in the following ways:
To process bookings and payments quickly and securely
To administer contests, promotions, surveys, or other site features
To request reviews or feedback about your trekking experience or our services
To follow up with you after inquiries made via live chat, email, or phone
To personalize your experience and provide content or offers that match your interests
To improve our website and customer service based on your feedback and behavior
Our goal is to ensure a seamless, safe, and memorable trekking experience with Authentic Rinjani.
Third-Party Disclosure
At Authentic Rinjani, we do not sell, trade, or otherwise transfer your Personally Identifiable Information (PII) to outside parties without providing you with advance notice.
This does not include trusted third parties who help us operate our website, conduct our business, or provide services to you—such as website hosting providers, payment gateways, or customer support platforms—as long as those parties agree to keep your information confidential.
We may also release personal information when it is necessary to:
Comply with applicable laws or legal processes
Enforce our site policies
Protect our rights, property, or safety, or that of others
Please note: we may share non-personally identifiable visitor information (such as aggregated or anonymous usage data) with third parties for marketing, advertising, or analytical purposes.
Third-Party Links
From time to time, at our discretion, Authentic Rinjani may include or offer third-party products or services on our website. These may include links to travel partners, tourism boards, or other relevant resources.
Please note that these third-party websites have their own independent privacy policies, and we are not responsible or liable for the content, privacy practices, or activities of these linked sites.
However, we are committed to protecting the integrity of our website and welcome any feedback about these external links or sites that may not meet your expectations.
We may use Google AdSense Advertising on the Authentic Rinjani website.
Google’s advertising requirements are outlined in their Advertising Principles, which are designed to ensure a safe and user-friendly experience.
Google, as a third-party vendor, uses cookies—including the DART cookie—to serve ads on our site. The DART cookie allows Google to display ads to users based on their previous visits to our website and other websites across the Internet.
Users can opt out of the use of the DART cookie by visiting the Google Ad and Content Network Privacy Policy.
What We Have Implemented
To enhance marketing and improve user experience, Authentic Rinjani has implemented the following Google services on our website:
Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
Together with third-party vendors such as Google, we use a combination of first-party cookies (e.g., Google Analytics cookies) and third-party cookies (e.g., DoubleClick cookie), as well as other third-party identifiers, to gather data about how users interact with:
Ad impressions
Website traffic
Other ad service functions in relation to our website
This information helps us better understand our audience, improve our marketing strategies, and serve more relevant content and promotions to our visitors.
Opting Out
Users can manage how Google advertises to them by adjusting preferences on the Google Ad Settings page.
Alternatively, you can opt out of certain advertising and tracking features by:
Visiting the Network Advertising Initiative Opt-Out page
Installing the Google Analytics Opt-Out Browser Add-on
These tools give you more control over the collection and use of your data for advertising and analytics purposes.
California Online Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the United States that requires commercial websites and online services to post a clear and accessible privacy policy. Its scope extends beyond California, applying to any individual or company—in the U.S. or worldwide—that collects Personally Identifiable Information (PII) from California consumers.
In compliance with CalOPPA, Authentic Rinjani:
Posts this privacy policy on our website that clearly states the information we collect and how it is used and shared
Ensures the policy is easily accessible to all users
Updates the policy as needed and clearly communicates any changes
Allows users to review and make changes to their personal information by contacting us directly
To learn more about CalOPPA, visit:
http://consumercal.org/california-online-privacy-protection-act-caloppa
Why We Collect Your Email Address
We collect your email address in order to:
Send information, respond to your inquiries, and address other requests or questions
Process bookings and send important information and updates related to your trek or order
Provide additional details about our products, services, and trekking packages
Send follow-up emails as part of our customer care, including promotional offers, trip reminders, and relevant updates
Market to our mailing list or continue to communicate with our clients after the original booking or interaction has taken place
We respect your inbox and strive to only send emails that are relevant, helpful, and aligned with your interest in trekking with Authentic Rinjani.
Contacting Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please feel free to contact us using the details below:
AUTHENTIC RINJANI
Address:
Senaru, Bayan, North Lombok, West Nusa Tenggara – Indonesia
Telephone / WhatsApp:
+62 851-8688-4843
Email:
authenticrinjani@gmail.com
We are committed to responding to your inquiries promptly and respectfully.